Claims & Warranty

We want you to feel confident when shopping with us. If something is wrong with your item – damage, defect, malfunction or anything that doesn’t match expectations – we will help you quickly and smoothly.

When can you make a claim?

You can submit a claim if the item:

• has a manufacturing defect
• was damaged during delivery
• does not function properly
• does not match the product description

Claims are handled according to applicable consumer protection laws.

How to submit a claim

To help you as quickly as possible, we need:

• your order number
• photos or video clearly showing the issue
• a short description of the problem

Send this to us via email or SMS. We will then provide instructions for the next step.

What happens after you submit a claim?

Once we receive your claim, we assess the issue and return with a solution. Depending on the situation, this may include:

• repair
• replacement
• partial refund
• full refund

We always aim to find the fastest and fairest solution for you.

Shipping damage

If the parcel is visibly damaged when you pick it up, report it immediately at the pickup point before taking it home.

Please document the damage with photos and contact us so we can assist you.

Wrong size or changed your mind?

If the issue is not a defect but size, fit or a change of mind, please use our Returns & Exchanges page instead.

FAQ – Common questions about claims

How long does a claim take?

We usually respond within 1–3 business days. More complex cases may take longer, but we keep you updated.

Does it cost anything to make a claim?

No. Approved claims are always free of charge for you.

Do I need to send the item back immediately?

No. Contact us first. Do not return anything until we have given you instructions.

What if the issue is not covered by warranty?

If the issue is caused by wear, misuse or external damage, the claim may be denied. We always inform you before returning the item.

How fast can I get a replacement item?

This depends on stock availability. We will inform you as soon as we know whether the item can be replaced immediately.

Can I get a refund instead of a repair?

It depends on the nature of the defect. We follow consumer protection laws and offer the most reasonable solution.

The issue appeared after some time – can I still claim?

Yes, as long as it falls within the legal claim period. Send us photos and a description and we will assess the case.

Contact

If you have questions or need help with a claim, reach out anytime.

• Phone/SMS: +46 76‑087 03 84
• Email: info@hanssonsmc.se